Certified Agile ITSM Manager Training

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Certified Agile ITSM Manager Training

Original price was: €299.00.Current price is: €169.00.

Are you tired of watching others climb the ladder of success in the IT industry while you’re stuck in the same position? Well, fear not, my friend! GSDC’s Certified Agile ITSM Manager (CAISM) certification is here to catapult you to the top!


At Training Estonia, our certified instructors will equip you with the knowledge and skills needed to seamlessly implement Agile principles into ITSM practices. You’ll learn the ins and outs of popular methodologies like Scrum and Kanban, as well as the best practices for ITSM.


But wait, there’s more! By completing the CAISM certification exam, you’ll gain validation for your expertise and proficiency in Agile ITSM. This certification is not just fluff – it empowers you to excel as a skilled leader in a rapidly evolving industry. Plus, when you’re recognized as a qualified expert in optimizing service delivery and enhancing operational efficiency, the job market will be your oyster.


So, don’t let your IT career be a snooze-fest. Sign up for GSDC’s Agile ITSM certification at Training Estonia today and watch your professional life take flight in Estonia, Latvia, and Lithuania!

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  • Demonstrated competency in implementing agile practices for efficient IT service management.
  • Adaptability to evolving industry trends and agile methodologies.
  • Improved project outcomes with streamlined processes and faster delivery.
  • Enhanced collaboration and teamwork skills in an agile environment.
  • Built credibility and trust as an agile ITSM professional.
  • Fostered a culture of continuous improvement in IT service management.
  • Demonstrated commitment to professional development and staying current with industry best practices.


Clear understanding of

  • Demonstrate expertise in Scrum, Kanban, and Agile ITSM
  • Apply ITSM best practices effectively in an Agile environment
  • Optimize service delivery and operational efficiency through Agile ITSM
  • Drive customer satisfaction using Agile practices in ITSM
  • Exhibit leadership in Agile ITSM initiatives
  • Stay updated with industry trends in Agile IT Service Management
  • Earn recognition as an Agile ITSM expert
  • Gain a competitive edge with Agile ITSM proficiency
  • Contribute to organizational success with Agile-ITSM fusion


  • IT professionals
  • IT managers
  • Agile practitioners
  • IT governance professionals
  • Project managers
  • IT consultants
  • Career advancement seekers
  • Organizational adoption
  • Comprehensive understanding seekers
  • Bridging ITSM and Agile


1. Understanding the Significance of Agile:

  • Defining Agile: What does Agile mean?
  • Exploring the Benefits of Agile: Why is Agile important?
  • Agile Manifesto: Core values and principles
  • Key Principles of Agile: An overview of the fundamental principles driving Agile methodologies

2. Recommended Approaches:

  • DevOps Implementation Strategies
  • Uninterrupted Integration
  • Uninterrupted Delivery
  • Uninterrupted Deploymen
  • Ongoing Monitoring
  • Scrum Methodology
  • Kanban Method
  • Streamlined Processes
  • ITIL/ITSM Framework

3. Fundamentals of Scrum:

  • Principles
  • Timeframes
  • Planning for Releases
  • Planning for Sprints
  • Daily Team Check-ins
  • Reviewing Sprints
  • Reflecting on Sprints
  • Preparation Criteria
  • Completion Criteria
  • Scrum Responsibilities
    • Product Owner
    • Scrum Facilitator
    • Collaborative Team
  • Scrum Elements
    • Product Requirements List
    • User Story Descriptions
    • Progress Update
    • Current Sprint Tasks
    • Progress Tracking Chart
    • Accomplishment Tracking Chart

4. Combining ITSM and Agile:

  • Comprehending ITSM, Agile, and Scrum
  • Exploring the overarching relationship between these areas
  • Addressing obstacles
  • Harmonizing roles across these domains

5. Illustrating the Advantages of Agile with Service Management:

  • Enhanced operational flow
  • Accelerated and amplified feedback cycle
  • Ongoing experimentation

6. Agile Service Management (Agile SM):

  • Meaning and significance
  • Dual dimensions of Agile SM

7.Designing Agile Processes:

  • Methodology
  • Traits of an Agile Process
  • Components of a process
  • The 10 stages of process design
  • Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)

8. Enhancing Agile Processes:

  • PDCA – Continuous Service Improvement (CSI) iterations
  • Process Backlog – CSI Register
  • Audits – Agile Process Improvement

9. Events in Agile Service Management:

  • Process planning session
  • Sprint planning session
  • Criteria for Readiness (DOR) and Criteria for Completion (DOD)
  • Daily Scrum (within the context of Agile Service Management)
  • Sprint Review (within the context of Agile Service Management)
  • Sprint Retrospective (within the context of Agile Service Management)

10. Artifacts of Agile Service Management include:

  • Backlog of Processes
  • Sprint Backlog within the Agile Service Management framework
  • User stories and ITSM processes
  • Increment of Processes
  • Burndown chart within the Agile Service Management context
  • Burnup chart within the Agile Service Management context


  • IT Service Management or ITIL knowledge recommended.

Exam Details

  • 60-minute exam.
  • 40-multiple choice questions (MCQ).
  • 26 out of 40-65% is needed to pass.
  • Incase Participant do not score passing % then they will be granted a 2nd attempt at no additional cost. Re-examination can be taken up-to 30 days from date of 1st exam attempt.


1. What is the GSDC Certified Agile ITSM Manager (CAISM) certification, and what are its applications in the industry?

  • The GSDC Certified Agile ITSM Manager (CAISM) certification is an industry-recognized credential that validates an individual’s knowledge and expertise in managing agile IT service management practices. The certification demonstrates that the individual has a thorough understanding of ITIL, DevOps, and agile methodologies and can apply these principles to drive business outcomes. The CAISM certification is particularly relevant in industries such as IT, software development, and telecommunications, where agile practices are becoming increasingly prevalent.

2. What advantages does obtaining the GSDC CAISM certification offer?

  • The GSDC CAISM certification offers several advantages, including enhancing an individual’s knowledge of agile IT service management, improving their career prospects, and providing them with a competitive edge in the job market. The certification demonstrates an individual’s expertise in managing agile IT practices and their ability to align IT service management with business goals. It also offers opportunities for networking and professional development.

3. How long is the GSDC CAISM certification valid, and what are the renewal requirements?

  • The GSDC CAISM certification is valid for a lifetime. Therefore you don’t have to renew this certification or pay any renewal cost.

4. What are the job prospects for a GSDC Certified Agile ITSM Manager?

  • The job prospects for a GSDC Certified Agile ITSM Manager are generally positive, as many organizations are looking for professionals with expertise in agile IT service management. Potential job titles include IT service manager, IT operations manager, and project manager, among others.

5. How can a GSDC Certified Agile ITSM Manager add value to an organization?

  • A GSDC Certified Agile ITSM Manager can add value to an organization by improving IT service delivery, aligning IT services with business objectives, and optimizing service management processes. They can also help to foster a culture of continuous improvement and innovation by leveraging agile methodologies and DevOps practices.

6. What is the average salary for a GSDC Certified Agile ITSM Manager, and how does it vary by industry and region?

  • The average salary for a GSDC Certified Agile ITSM Manager varies depending on factors such as industry, region, and level of experience. According to payscale.com, the average salary for an IT service manager in the United States is around $89,000

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About Training Estonia

As an Authorized Training Partner proudly associated with the Global Skills Development Council (GSDC), we at Training Estonia have over 27 years of experience empowering individuals and organizations through customized IT education. 

We get to know each learner, understand their goals, and create tailored training plans that provide cutting-edge skills aligned with the latest technologies. 

With certifications from the globally recognized GSDC and training from experts affiliated with institutions like Harvard, our learners are equipped with future-ready skillsets that allow them to advance their careers and businesses. We invite driven, ambitious learners to get in touch to see firsthand how our strategic approach unlocks their full potential.

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