Certified Service Desk Professional Training

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Certified Service Desk Professional Training

Original price was: €599.00.Current price is: €269.00.

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Welcome to the world of top-notch service desk solutions! If you’re looking to enhance your skills and knowledge in the field of service desk management, look no further than the GSDC Certified Service Desk Professional certification.

With a focus on incident management, problem management, service level management, and customer service, this certification signifies mastery in these key areas. And in today’s tech-driven world, having these competencies is essential for success.

But why settle for just any certification program? Training Estonia, with training centers in Estonia, Latvia, and Lithuania, offers the best in service desk education. Our program is designed to not only teach you the necessary skills, but also challenge you to think creatively and adapt to changing environments.

When you become a Certified Service Desk Professional through Training Estonia, you’re not just committing to excellence in service delivery – you’re opening doors to exciting career opportunities in IT service management.

So why wait? Take your career to the next level with Training Estonia’s GSDC Certified Service Desk Professional certification. We’ll teach you everything you need to know – and maybe even throw in a few jokes along the way.

Sample Certificate

What is Included

Expert Curated E-Learning

Learn from the best

Practice Exams

Mocks curated by SME’s will help you to pass final certification exam.

Certify

Certify your achievement with a globally valid certification.

30 Days Money Back Guarantee!

Benefits

  • Ability to effectively handle high-pressure situations.
  • Improved problem-solving and critical-thinking skills.
  • Opportunity to work in a variety of professions and businesses.
  • Access to ongoing professional development resources.
  • Enhanced ability to meet service level agreements.
  • Strong foundation in ITIL and service management frameworks.
  • Recognition is a valuable asset to organizations.

Objectives

  • Implement best practices in service desk operations
  • Strengthen knowledge of IT service management principles
  • Enhance troubleshooting and diagnostic skills
  • Streamline service desk processes for increased efficiency
  • Foster a customer-centric mindset in service delivery
  • Stay updated with emerging technologies and trends
  • Build strong relationships with end-users and stakeholders
  • Contribute to continuous improvement initiatives in service desk operations

Audience

  • Support Analyst
  • Service Desk Analyst
  • Client Support Technician/Consultant
  • Customer Support Officer/Analyst
  • Technical Support Officer/Analyst
  • Service Center Officer/Analyst
  • IT Team Leads

Outline

1.Roles and responsibilities:

  • Learn all there is to know about being a qualified, competent, and efficient service desk analyst, as well as the essentials of providing service excellence.

2.Installing and Configuring Operating Systems:

  • How to Install Windows Server 2022
  • How to Change the Computer Name and Update the Windows Operating System
  • How to Promote Windows Server to Domain Controller
  • How to Add a Windows Client PC to a Domain Server
  • Troubleshoot and resolve errors when joining computers to a domain server

3.Network and Infrastructure Management:

  • What is DHCP
  • How to Configure Static IP Address in Windows Operating System
  • What is Active Directory
  • How to Create Users in Active Directory
  • How to Create a Group in Active Directory
  • How to Reset User’s Passwords in Active Directory
  • How to Enable Recycle Bin in Windows Server
  • Block users from Signing into Domain Servers
  • Assign specific domain administration tasks in Active Directory to designated users or groups.

4.Managing Policies and Settings:

  • What is Group Policy
  • How to Deploy Software Using Group Policy
  • How to Back Up Group Policy
  • How to Install Windows Updates Manually
  • How to Disable Windows Updates
  • Windows File Explorer
  • Windows Disk Management
  • How to Install Computer Drivers Manually

5.Troubleshooting and Support:

  • Remote Desktop Connection
  • Remote Assistance
  • Diagnose and correct non-responsiveness in Outlook, Office applications, and other productivity software
  • Troubleshoot Microsoft Edge crashes, freezes, or other performance issues.
  • Resolve Remote Desktop connectivity and access problems between client and host systems
  • How to Fix Printer Issues
  • Resolve Remote Desktop connectivity and access problems between client and host systems

Prerequisites

  • Relevant work experience in the field of IT or customer support can be beneficial.

Exam Details

  • Multiple-choice exam of 40 marks.
  • You need to acquire 26+ marks to clear the exam.
  • If you fail, free re-examination within 30 days from the date of 1st exam attempt.

FAQs

1. Who is the target audience for the GSDC Certified Service Desk Professional certification?

  • The GSDC Certified Service Desk Professional certification is intended for IT professionals who wish to improve their skills and knowledge in service desk management. This includes service desk managers, team leaders, supervisors, and technicians.

2. What is the GSDC Certified Service Desk Professional certification, and what are its advantages?

  • The GSDC Certified Service Desk Professional certification is a globally recognized certification that confirms an individual’s knowledge and abilities in service desk management. This certification assists experts in enhancing their expertise in areas such as ITIL, customer service, communication, incident management, and problem management, enabling them to provide improved services to their organization.

3. What are the career prospects for the GSDC Certified Service Desk Professional certification?

  • The GSDC Certified Service Desk Professional certification enhances the career prospects of IT professionals in service desk management by enabling them to work in various roles such as service desk managers, team leaders, supervisors, and technicians in different industries such as IT, finance, healthcare, and government.

4. What is the importance of the GSDC Certified Service Desk Professional certification in the industry?

  • The GSDC Certified Service Desk Professional certification is critical in the industry as it confirms an individual’s knowledge and abilities in service desk management, which is an essential function in IT service management. The certification shows that the individual is proficient in handling incidents, service requests, and problems, which are critical to an organization’s success.

5. How long is the GSDC Certified Service Desk Professional certification valid for?

  • Once you obtain a GSDC certification, it is valid for a lifetime, and you won’t need to renew it or pay any renewal fees

6. What advantages does the GSDC Certified Service Desk Professional certification provide to the organization?

  • The GSDC Certified Service Desk Professional certification offers several benefits to an organization, such as improved customer satisfaction, reduced downtime, enhanced incident and problem management, improved communication and collaboration, and increased efficiency and productivity of the service desk team. Additionally, the certification demonstrates the organization’s commitment to service excellence and quality, which can improve its reputation and competitiveness in the market.

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About Training Estonia

As an Authorized Training Partner proudly associated with the Global Skills Development Council (GSDC), we at Training Estonia have over 27 years of experience empowering individuals and organizations through customized IT education. 

We get to know each learner, understand their goals, and create tailored training plans that provide cutting-edge skills aligned with the latest technologies. 

With certifications from the globally recognized GSDC and training from experts affiliated with institutions like Harvard, our learners are equipped with future-ready skillsets that allow them to advance their careers and businesses. We invite driven, ambitious learners to get in touch to see firsthand how our strategic approach unlocks their full potential.

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